Integrated Payments by Outbound Software

Outbound is excited to provide our customers with a fully integrated solution for processing credit card payments through Outbound.

Our parent company, Jonas Software, processes around $10B in credit card transactions every year. By placing your payment processing with Outbound, you can benefit from the experience, technology and financial leverage of such high volume processing.

When you sign up with Outbound to process your credit card payments, you only ever have one call to make. With a combined approach to concessions, ticketing and payments, your Outbound Support team will quickly help resolve any issue.

Features

Manage My Reservations

  • Allow internal staff as well as your customers to manage their online reservations - refunds, date/time edits, number of participants can all be changed with existing payments on file.

Security

  • New improved tokens create a safe identifier to enable a business to create follow-on credit card transactions. These tokens offer more security and longer life than the legacy Pass technology on the Worldpay gateway-providing more security now and into the future.
  • The infrastructure, hosted payments pages and EMV/Tap-enabled pin pads are all PCI 4.0 compliant.

Fraud Prevention

  • Online we offer CVV validation, address verification, IP tracking, duplicate request tracking, reCAPTCHA and several other features to help minimize fraud on your website.
  • For POS/in-person payments we use the latest PCI-4.0 compliant devices that require no software to be loaded onto your POS, reducing compliance costs and risk.

Great Rates, Simple Statements, Full Transparency

  • We offer competitive rates – eliminating multiple fees and accounts for gateway, processing, risk software, etc., and bundle your services from a single vendor.
  • Our statements and plans are simple, providing you clear guidance to what you’re paying for. Using our online portal you can access all of your transactions and payouts within a simple to use, real-time interface.

Benefits

Improved Customer Experience

  • Customers maintain interaction with your brand and never leave the site – they get the security of a hosted checkout page without the disjointed purchase process.
  • When tokens are captured via the Outbound webstore they are stored securely and enable customers to input details once and know that their data is secure. Need to change their booking? Need to cancel a purchase and refund all your tickets? No problem, card token is already securely accessible.
  • At the POS terminal using Ascent POS, we use the latest card terminals and technology to ensure secure, fast authorization and transaction times.

Reduce Costs

  • Leverage the massive volume of payments processed across our group to get low rates.
  • Eliminate multiple fees and accounts for gateway, processing, risk software, etc., and bundle your services from a single vendor.
  • Reduce chargeback costs with leading edge fraud reduction technologies including tokenization, CVV and address validation, and EMV/Tap for in-person transactions.

Reduce Risk

  • We greatly reduce the scope of PCI compliance for your organization and provide you with tools and support to maintain compliance with ease.
  • Our commitment to ‘software for life’ and the integration of payments with our Outbound Reservation Software guarantees we’ll continue to lead the way in fraud reduction.

Reduce Stress

  • Simplify your operations by having one vendor supporting your point of sale and payments – no more finger pointing!
  • Amazing support – one call to make – with a combined approach to Reservation Management Software and payment systems, your Outbound Support Team can quickly help resolve any issue.

FAQs

CSIPay (short for Constellation Payments Processing USA, Inc.) is the legal underwriting entity for all of our merchant accounts.

Constellation Software, Inc. is listed on the Toronto Stock Exchange and is the ultimate parent company of both Jonas Software, Outbound and Constellation Payments. CSI is one of the largest software companies in the world and has a market cap of about USD $70B.

You can trust CSIPay to deliver reliability, competitive rates and world-class security.

It’s easy – connect with our Outbound team, sales@outboundsoftware.com. We’ll evaluate your current technology, rates and requirements and prepare a proposal for you. Once agreed, there’s a contract to sign, our underwriters do their thing and then onboarding can begin. For online payments we can get the whole process done in 3-4 weeks. When in-person payments are required, we may need a little longer to get the terminals team involved and hardware provisioned.

When we review your account and processing needs, we can discuss the details of what your current commitments are and how best to address these and manage the transition.

Traditional processors often have extensive application processes, elaborate pricing systems, and their support and user experiences are difficult to navigate. Outbound offers a more streamlined service where, in partnership with your software, getting signed up, boarded, and launched with payments can take less than a month! After you’re signed up, Outbounds dedicated support team is always ready to correct an issue, answer any questions, or provide additional training to merchants.

If you are using the Ascent POS, then typically, switching your payments over to Outbound will require the purchase of new pin pads. These are a relatively low-cost items (about $400 each) and come encrypted from CSIPay with unique keys to ensure security of the transaction.

If you are using the NCR Counterpoint Box Office then when switching your payments over to Outbound you will only be affecting your online payments. POS transactions through Counterpoint will remain with your current provider.